Mar. 25, 2026
In this conversation with William Donnell, I share insights from my experience as a UX researcher in cybersecurity, with a focus on designing for complex, technical users. We explore how security analysts actually work day-to-day, often across multiple tools and workflows, and why observing real-world behavior is critical to building effective products. I also discuss evaluating emerging technologies like AI in cybersecurity, balancing its potential with the skepticism and practical needs of practitioners.