Team Group Photo
Team Group Photo

I focus on how people make decisions and how those decisions shape real world outcomes. My work spans research, product thinking, and service design, helping teams create clearer, more effective experiences grounded in real user needs.

I work closely with teams across organizations to turn insights into actionable direction, shaping strategy, defining principles, and guiding development in complex and often ambiguous environments.

Outside of work, I enjoy cycling, reading, cooking, and boxing.

I focus on how people make decisions and how those decisions shape real world outcomes. My work spans research, product thinking, and service design, helping teams create clearer, more effective experiences grounded in real user needs.

I work closely with teams across organizations to turn insights into actionable direction, shaping strategy, defining principles, and guiding development in complex and often ambiguous environments.

Outside of work, I enjoy cycling, reading, cooking, and boxing.

Experience

  1. Experience across complex, high-stakes environments including logistics, payments, aviation, and cybersecurity.

    • Uncovering deep insights into user behavior
    • Connecting research to product outcomes
    • Driving clarity in complex problem spaces

  2. Senior UX Researcher

    Amazon

    Sep. 2024 – Jan. 2026

    Senior UX Researcher

    Amazon

    09/24 – 01/26

    Senior Principal UX Researcher

    Secureworks

    Aug. 2022 – Sep. 2024

    Senior Principal UX Researcher

    Secureworks

    08/22 – -9/24

    Staff Design Researcher

    Visa

    Nov. 2021 – Aug. 2022

    Staff Design Researcher

    Visa

    11/21 – 08/22

    Senior User Researcher

    IBM

    Jun. 2020 – Nov. 2021

    Senior User Researcher

    IBM

    06/20 – 11/21

    Senior UX Researcher

    Sabre Corporation

    May 2019 – Jun. 2020

    Senior UX Researcher

    Sabre Corporation

    05/19 – 06/20

    Senior UX Researcher

    American Airlines

    May 2015 – May 2019

    Senior UX Researcher

    American Airlines

    05/15 – 05/19

    UX Research Assistant

    UserTesting

    Nov. 2014 – May 2015

    UX Research Assistant

    UserTesting

    11/14 – 05/15

Education

  1. Trained in cognition and neuroscience with a focus on how people think and make decisions in complex environments.

    This foundation informs an approach grounded in clarity and system-level understanding.

  2. M.S. Applied Cognition and Neuroscience

    University of Texas at Dallas

    2014

    B.S. Psychology | B.A. Philosophy

    Arkansas State University

    2013

    Certifications

    Certified Usability Analyst (HFI)

    Google Project Management Certificate