Jul. 31, 2024
“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.”
In this episode, I speak with Heidi Trost about:
The importance of understanding user workflows. “Alert fatigue” is just a saying until you actually observe it in action.
While trust is hard to measure, it’s critical for improving the security user experience.
Practical tips on how to promote cross-disciplinary collaboration.